Motives for Using Anonymous Chatbot Features on Telegram among Generation Z

Fery Harianto, Rexandra Nabilla Hanan

Abstract


This study aims to analyze the motives for using anonymous chatbot features on Telegram among Generation Z. This research employs a qualitative phenomenological approach within a constructivist paradigm. Data were collected through in-depth interviews and observation of Generation Z users who actively use anonymous chatbot features on Telegram. The theoretical framework is based on Alfred Schutz’s phenomenological theory, particularly the concepts of because motives and in-order-to motives. The findings indicate that the dominant motives for using anonymous chatbot features include social interaction needs, privacy and security concerns, emotional expression, and self-identity exploration. This study contributes to digital communication research by providing a deeper understanding of subjective motives underlying anonymous digital interactions among Generation Z.

Keywords


Anonymous Chatbot; Telegram, Generation Z; Usage Motives; Digital Communication

Full Text:

PDF

References


Berger, P. L., & Luckmann, T. (1966). The social construction of reality: A treatise in the sociology of knowledge. Anchor Books.

Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa

Couldry, N., & Hepp, A. (2017). The mediated construction of reality. Polity Press.

Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). Sage Publications.

Denzin, N. K. (2012). Triangulation 2.0. Journal of Mixed Methods Research, 6(2), 80–88. https://doi.org/10.1177/1558689812437186

Denzin, N. K., & Lincoln, Y. S. (2018). The SAGE handbook of qualitative research (5th ed.). Sage Publications.

Gillespie, T. (2014). The relevance of algorithms. In T. Gillespie, P. J. Boczkowski, & K. A. Foot (Eds.), Media technologies (pp. 167–194). MIT Press.

Haryono, C. G. (2020). Ragam metode penelitian kualitatif komunikasi. CV Jejak.

Kinanti, D. N., & Erza, E. K. (2020). Analisis kebutuhan informasi generasi Z dalam akses informasi di media online. Jurnal Perpustakaan, Arsip, dan Dokumentasi, 12(1), 72–84.

Kvale, S., & Brinkmann, S. (2015). InterViews: Learning the craft of qualitative research interviewing (3rd ed.). Sage Publications.

Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Sage Publications.

LivinginTelkom. (2023). Masa depan Gen Z: Mengukir jejak di era penuh data. https://medium.com/

Livingstone, S. (2008). Taking risky opportunities in youthful content creation. New Media & Society, 10(3), 393–411. https://doi.org/10.1177/1461444808089415

Maslow, A. H. (1954). Motivation and personality. Harper & Row.

Mulyana, D. (2015). Ilmu komunikasi: Suatu pengantar. PT Remaja Rosdakarya.

Nugroho, C. (2020). Cyber society: Teknologi, media baru, dan disrupsi informasi. Kencana.

Orb, A., Eisenhauer, L., & Wynaden, D. (2001). Ethics in qualitative research. Journal of Nursing Scholarship, 33(1), 93–96. https://doi.org/10.1111/j.1547-5069.2001.00093.x

Papacharissi, Z. (2010). A private sphere: Democracy in a digital age. Polity Press.

Schutz, A. (1967). The phenomenology of the social world (G. Walsh & F. Lehnert, Trans.). Northwestern University Press. (Original work published 1932)

Smith, J. A., Flowers, P., & Larkin, M. (2009). Interpretative phenomenological analysis: Theory, method and research. Sage Publications.

Suler, J. (2004). The online disinhibition effect. CyberPsychology & Behavior, 7(3), 321–326. https://doi.org/10.1089/1094931041291295

Telegram. (2024). Telegram FAQ. https://telegram.org/faq

Widuri, R. (2023). Anonymity and online interaction among youth. Journal of Digital Culture, 5(1), 22–34.

Widyastuti, D. (2020). Motif penggunaan fitur people nearby pada jejaring sosial Line di kalangan remaja. Jurnal JOPPAS, 3(1), 19–25.




DOI: http://dx.doi.org/10.18415/ijmmu.v13i2.7323

Refbacks

  • There are currently no refbacks.


Copyright (c) 2026 International Journal of Multicultural and Multireligious Understanding

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

International Journal of Multicultural and Multireligious Understanding (IJMMU) ISSN 2364-5369
https://ijmmu.com
editor@ijmmu.com
dx.doi.org/10.18415/ijmmu
facebook.com/ijmmu
Copyright © 2014-2018 IJMMU. All rights reserved.