Relational Bond between the Organization and Employees to Enhance the Synchronization of Organizational and Individual Performance in Bone District

Abstract

This research examines the critical role of Human Resource (HR) quality in fostering sustainable development and addressing socio-economic and environmental challenges. Through a qualitative descriptive methodology, the study explores the synchronization of individual and organizational performance within the Civil Registration and Population Service (Disdukcapil) in Bone District, South Sulawesi Province. Data were gathered from interviews, field notes, personal documents, and official records from 25 informants, including leaders and employees from various administrative and functional groups within Disdukcapil. The study reveals that HR quality significantly impacts an organization's adaptive capability to business and technological changes, influencing economic growth and the establishment of a positive organizational culture. High-performing individuals not only contribute to efficiency and productivity but also drive innovation, which is vital for organizational evolution and competitiveness in a dynamic market. Empirical data suggest that Disdukcapil's current performance is suboptimal, with public complaints highlighting complex document processing and inadequate technological applications. The findings highlight the necessity of a 'sense of crisis' to drive competence development and performance improvement. Additionally, the study emphasizes the importance of relational bonds, encompassing social, structural, and financial ties, as foundational to public service effectiveness and employee satisfaction. The conclusion underscores the need for a multi-aspect approach in fostering relational bonds within the workplace, ensuring efficient communication, and considering various factors beyond communication for economic and career advancement of employees. The integration of formal and informal communication, leveraging modern technologies like WhatsApp, enhances both the efficiency and supportive nature of the work environment. This research contributes to the understanding of HR development and its alignment with organizational goals, advocating for strategic investments in HR to ensure public service institutions meet societal needs and expectations efficiently and effectively.