The Effect of Age, Perceived Organizational Support, and Communication on Resistance to Change (Study on Non-Permanent Employees of the Environment Service Mataram City)

Sri Wahyunida, Hermanto Hermanto, Nurmayanti Nurmayanti


This study aims to analyze the effect of age, perceived organizational support, and communication on resistance to change at the Mataram City Environmental Service. With a quantitative research approach, the research sample consisted of 303 respondents from 784 employees of the Mataram City Environmental Service. The data analysis technique used in this study is Structural Equation Modeling-Partial Least Square (SEM-PLS) with the employed SmartPLS 3.0 program. The results of this study indicate that age has a negative and insignificant effect on resistance to change. Meanwhile, perceived organizational support has a positive but insignificant impact on resistance to change. Meanwhile, communication has a negative and significant effect on resistance to change in the Mataram City Environmental Service employees. The results of this study indicate differences and similarities with the research results as a reference that has been carried out in this study.


Age; Perceived Organizational Support; Communication; Resistance to Change

Full Text:



Ahmad, A. & Chowdhury, D. (2021). Resistance to change during uncertainty-perspective of Covid-19: An empirical investigation into resistance management in the healthcare organizations. Review of Applied Socio-Economic Research, 22(2), 5 -20.

Akan, B., Ülker, F. E. & Ünsar, A. S. (2016). The Effect of Organizational Communication Towards Resistance to change: A Case Study in the Banking Sector. Economic Review: Journal of Economics and Business, 14 (1), 53-67.

Boumans, N. P., De Jong, A. H., & Janssen, S. M. (2011). Age-differences in work motivation and job satisfaction. The influence of age on the relationships between work characteristics and workers' outcomes. The International Journal of Aging and Human Development, 73(4), 331-350.

Chiang, C.-F., & Hsieh, T.-S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180-190.

Cho, Y., Kim, M. & Choi, M. (2021). Factors associated with nurses’ user resistance to change of electronic health record systems. BMC Medical Informatics and Decision Making, 21(218), 1-12.

Fernando, M. L. & Fajrianthi. (2019). Pengaruh kecerdasan emosional dan organization support terhadap resistance to change dengan psychology capital sebagai variabel mediasi. Jurnal Ecopsy, 6 (1), 40-49.

Finkelstein, L. M., Burke, M. J., & Raju, M. S. (1995). Age discrimination in simulated employment contexts: An integrative analysis. Journal of applied psychology, 80(6), 652.

Ghozali, I. & Latan, H. (2015). Partial Least Square: Konsep, Teknik dan Aplikasi. SmartPLS 2.0 M3. Badan Penerbit Universitas Diponegoro: Semarang.

Haqq, Z. N. (2021). The Linkage Between Change Communication and Behavioral Resistance to change: Moderating Effect of Trust In Management. Mega Aktiva: Jurnal Ekonomi dan Manajemen, 10(2), 86-101.

Hartono, J. M., & Abdillah W. (2014). Konsep Aplikasi PLS (Partial Least Square) Untuk Penelitian Empiris, Edisi Pertama, Cetakan Kedua. BPFE: Yogyakarta.

Herold, D. M., Fedor, D. B., Caldwell, S., & Liu, Y. (2008). The effects of transformational and change leadership on employees’ commitment to a change: A multilevel study. Journal of Applied Psychology, 93(2), 346–357.

Khan, A. J., Arslan Ayub, A., Ahmed, T. & Ansari, M. A. A. (2022). Review of Individual Differences through Ability-based Emotional Intelligence: An Examination of Resistance to change. Review of Applied Management and Social Sciences (RAMSS), 5(1), 01- 14.

Kim H. W., & Kankanhalli A. (2009). Investigating user resistance to information systems implementation: A status quo bias perspective. MIS Quarterly, 33(3), 567–582.

Kumbadewi, L. S., Suwendra, I. W., & Susila, G. P. A. J. (2016). Pengaruh Umur, Pengalaman Kerja, Upah, Teknologi Dan Lingkungan Kerja Terhadap Produktivitas Karyawan. e-Journal Bisma Universitas Pendidikan Ganesha Jurusan Manajemen, 4(1).

Kunze, F., Boehm, S., & Bruch, H. (2013). Age, resistance to change, and job performance. Journal of Managerial Psychology, 28(7/8), 741-760.

Lasut, E. E., Lengkong, V. P. K., & Ogi, I. W. J. (2017). Analisis Perbedaan Kinerja Pegawai Berdasarkan Gender, Usia Dan Masa Kerja (Studi Pada Dinas Pendidikan Sitaro). Jurnal EMBA, 5 (2), 2771-2780.

Lines, R. (2004). Influence of participation in strategic change: resistance, organizational commitment and change goal achievement. Journal of changemanagement, 4, 193.

Mufid, Muhamad. (2005). Communication & Regulasi Penyiaran. Prenada Media: Jakarta.

Oreg, S. (2006). Personality, context, and resistance to organizational change. European journal of work and organizational psychology, 15(1), 73-101.

Pogson, C. E., Cober, A. B., Doverspike, D., & Rogers, J. R. (2003). Differences in self-reported work ethic across three career stages. Journal of vocational behavior, 62(1), 189-201.

Posthuma, R. A., Wagstaff, M. F., & Campion, M. A. (2012). 16 Age Stereotypes and Workplace Age Discrimination. The Oxford handbook of work and aging, 298.

Puyod, J. V. & Charoensukmongkol, P. (2021). Interacting Effect of Social Media Crisis Communication and Organizational Citizenship Behavior on Employees’ Resistance to change During the COVID-19 Crisis: Evidence from University Employees in the Philippines. Asia-Pacific Social Science Review, 21(3), 13-27.

Raditya, Y., Wibowo D. N. S. & Mukti, M. A. (2019). Pengaruh Self Efficacy Dan Organizational Support Terhadap Resistance to change Dimediasi Readiness for Change. Sustainable Competitive Advantage-9 (Sca-9) Feb Unsoed, 477-490.

Rehman, N., Mahmood, A., Ibtasam, M., Murtaza, S. A., Iqbal, N. & Molnar, E. (2021). The Psychology of Resistance to change: The Antidotal Effect of Organizational Justice, Support and Leader-Member Exchange. Frontiers in Psychology, (12), 1-15.

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.

Sabino, L. R., Neto, M. T. R., Morais, G. M. & Santos, V. Fd. (2021). Leadership, Communication, and Resistance Influence Organizational Performance. Latin American Business Review.

Santoso, Singgih. 2014. Statistik Parametrik Edisi Revisi. Elex Media: Jakarta.

Sharma, J., & Dhar, R. L. (2016). Factors influencing job performance of nursing staff: Mediating role of affective commitment. Personnel Review, 45(1), 161-182.

Sholihin, M., & Ratmono, D. (2013). Analisis SEM-PLS dengan WarpPLS 3.0 Untuk Hubungan Non Linier Dalam Penelitian Sosial dan Bisnis. Penerbit ANDI: Yogyakarta.

Steinberg, L., & Monahan, K. C. (2007). Age differences in resistance to peer influence. Developmental psychology, 43 (6), 1531.

Susanto, AW. (2010). Communication Sosial Budaya. Graha Ilmu: Yogyakarta.

Yasin, M., & Priyono, J. (2016). Analisis Faktor Usia, Gaji Dan Beban Tanggungan Terhadap Produksi Home Industri Sepatu Di Sidoarjo (Studi Kasus Di Kecamatan Krian). Jurnal Ekonomi dan Bisnis, 1(1), 95-120.

Yılmaz, D and Kılıçoğlu, G. (2013). Resistance to change and ways of reducing resistance in educational organizations. European Journal of Research on Education, 1(1), 14-21.



  • There are currently no refbacks.

Copyright (c) 2022 International Journal of Multicultural and Multireligious Understanding

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

International Journal of Multicultural and Multireligious Understanding (IJMMU) ISSN 2364-5369
Copyright © 2014-2018 IJMMU. All rights reserved.