The Effect of Age, Perceived Organizational Support, and Communication on Resistance to Change (Study on Non-Permanent Employees of the Environment Service Mataram City)
Abstract
This study aims to analyze the effect of age, perceived organizational support, and communication on resistance to change at the Mataram City Environmental Service. With a quantitative research approach, the research sample consisted of 303 respondents from 784 employees of the Mataram City Environmental Service. The data analysis technique used in this study is Structural Equation Modeling-Partial Least Square (SEM-PLS) with the employed SmartPLS 3.0 program. The results of this study indicate that age has a negative and insignificant effect on resistance to change. Meanwhile, perceived organizational support has a positive but insignificant impact on resistance to change. Meanwhile, communication has a negative and significant effect on resistance to change in the Mataram City Environmental Service employees. The results of this study indicate differences and similarities with the research results as a reference that has been carried out in this study.
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DOI: http://dx.doi.org/10.18415/ijmmu.v9i12.4281
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