The Influence of Perceived Organizational Support, Job Satisfaction and Organizational Citizenship Behavior on Employee Performance
Abstract
This study aims to determine the effect of perceived organizational support, job satisfaction and organizational citizenship behavior on employee performance. The sample used in this study was 91 employees from a company engaged in the port services sector, especially services related to loading and unloading and container terminals in the territory of Indonesia. The data analysis used in this study is structural equation modeling with the help of SMART PLS 3.0. The findings of this study highlight that perceived organizational support has a positive influence on job satisfaction, but has no effect on organizational citizenship behavior (OCB) as well as employee performance. Job satisfaction has a positive effect on organizational citizenship behavior but has no effect on employee performance. Meanwhile, OCB has a positive effect on employee performance.
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DOI: http://dx.doi.org/10.18415/ijmmu.v9i6.3899
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