Quality of Service during the Covid-19 Pandemic in Completing FKIP Student Studies, University of Lampung

Tedi Rusman


Limited academic services during the Covid-19 pandemic made it difficult for students to complete their studies, especially final semester students who had to take care of final reports and thesis in the midst of the epidemic that struck, resulting in changes in the quality of academic services. Changes that are not accompanied by readiness will delay the flow of educational consumer activities, which in this case are students. As the title implies, this study aims to determine the quality of service during the Covid-19 pandemic by completing the study of FKIP students at the University of Lampung. The research to be carried out is quantitative research with a questionnaire instrument distributed to the sample, namely several FKIP students at the University of Lampung who will complete the study. This study indicates that tangibles, reliability, responsiveness, assurance, and empathy are very important to support the process of completing student studies.


Covid-19; Academic Services; Students

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DOI: http://dx.doi.org/10.18415/ijmmu.v9i5.3688


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