Library Service Program Evaluation Web-Based Online Public Access Catalog (OPAC) at Polytechnic of Health Ministry of Health Jakarta III

Abstract

This research is about evaluating the Online Public Access Catalog (OPAC) web service program at Poltekkes Kemenkes Jakarta III. The implementation of the OPAC web has been implemented since 2007 to provide easy, fast, and accurate information retrieval system services for users. The problem is how are the achievement, benefit, and impact of the OPAC service program? Evaluative qualitative research method using the Context Input Process Product (CIPP) model. The number of informants is 15 people consisting of elements of leadership, lecturers, students, and education staff. Data collection with interviews, observations, and document studies. Data analysis by triangulation is linking the three sources of information with a careful test of the validity of the data. The results of the study are as follows; 1) evaluation of context: 70% is achieved with a match between policies and leadership support in developing ICT-based library service programs. Meanwhile, 30% has not been achieved, because there is no written policy. 2) evaluation of inputs; includes the availability of collections, facilities, infrastructure, and library human resources. Achievement of 80% with adequate collections and adequate computer facilities. While the shortage of 20% is a shortage of librarians who have not met the National Library Standards. 3) the evaluation process can run quite well, the users do not experience problems, which means that 100% is achieved. 4) Product evaluation was achieved quite well 100%. Users feel the benefits of the OPAC web service in disbursing information to optimize the utilization of the Poltekkes Library of the Ministry of Health Jakarta III.