The Influence of Providing Financial Compensation and Employee Digital Literacy on the Quality of Academic Services at Legal Entity State Universities in Surabaya

Anik Wahyuningsih, Dewie Tri Wijayati Wardoyo, Andre Dwijanto Witjaksono

Abstract


This work explores in depth the complex relationship between financial compensation, digital literacy, and their collective impact on the quality of academic services at Legal Entity State Universities in Surabaya. This work uses a quantitative approach and an associative-causal framework to investigate the influence of financial compensation and digital literacy on academic services on three campuses, with a sample of 419 participants from Unesa, ITS, and Unair selected through random sampling. The results of the research show that financial compensation has a significant influence on the quality of academic services at Legal Entity State Universities in Surabaya, with a high regression coefficient value (0.886) and low significance (0.000), indicating a strong positive relationship. The development of digital literacy among university staff also has a positive and significant impact on the quality of academic services, confirming the importance of this factor in improving services in the academic environment. These two variables individually and simultaneously have a significant effect on the quality of academic services, although other contributing factors have not been explored.

Keywords


Employee Digital Literacy, Financial Compensation, Legal Entity State Universities, Quality of Academic Services

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DOI: http://dx.doi.org/10.18415/ijmmu.v11i3.5624

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