Conceptual Model of Conflict Management in Companies as a Causality for Employee Turnover

Natasha Ayu Ramadhani, Ahmad Azmy


This research aims to test a conceptual model that explains the relationship between conflict management and employee turnover rates. Conflict management is a crucial factor in the work environment that can influence employee satisfaction, performance and turnover rates. This research considers how to resolve conflict, the challenges if conflict is not resolved, and the relationship between conflict management and employee turnover rates. The results of this research explain that a collaborative approach to conflict management is widely used in resolving conflicts, especially in companies operating in the service sector. It is hoped that the findings from this research can be used as a reference for subsequent researchers in developing human resource management theory and providing practical guidance for organizations in managing conflict so that they can achieve better long-term goals.


Conflict Management; Turnover; Human Resource Management

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