Job Satisfaction's Effect on the Performance of Regional Office Employees of the East Kalimantan Province's Ministry of Religion with Moderating Variable Motivation
Abstract
The role of employees as bureaucratic apparatus is vital to achieving its goals optimally with employees who feel satisfaction and motivation to achieve organizational goals. In general, the government bureaucracy has not been effective in carrying out its duties and functions, running slowly, not proportionally and professionally. Another cause of the low performance of civil servants in Indonesia is the lengthy bureaucratic system in civil service organizations. The Regional Office of the Ministry of Religion of East Kalimantan Province, in the process of serving the community, realizes the importance of employee motivation and satisfaction, which is the basis as well as the encouragement for employee attitudes and behavior in carrying out activities and work in their respective work units. This research was conducted with the aim of obtaining empirical evidence of the effect of job satisfaction on employee performance, employee motivation on employee performance, and the effect of motivation as a moderating variable in job satisfaction and employee performance. The population of this research is a number of civil servants as many as 107 employees because the number is relatively small; the sampling method used is the saturated sampling method or census in this study using the SmartPLS analysis tool. The results of the analysis test on existing data, it was found that the effect of job satisfaction on employee performance showed a positive and significant direction, the effect of work motivation on employee performance showed a significant and positive relationship. Meanwhile, the influence of motivation which moderates job satisfaction and employee performance, is significant and shows a negative relationship.
Keywords
Full Text:
PDFReferences
Abdillah, W., & Hartono, J. (2015). Partial Least Square (PLS) - Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisnis. Penerbit ANDI.
Aditya A., A., & Wirakusuma, M. (2014). Pengaruh Komitmen Profesional Pada Kepuasan Kerja Auditor Dengan Motivasi Sebagai Variabel Moderasi. E-Jurnal Akuntansi, 6(2), 210–222.
Agusta, L., & Sutanto, E. M. (2013). Pengaruh Pelatihan dan Motivasi Kerja Terhadap Kinerja Karyawan CV Haragon Surabaya. 1(3).
Al-Mahasneh, M. A. (2015). The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality. European Journal of Business and Management, 7(36), 108–118.
Alexander, A., Francis, A., Kyire, L. A., & Mohammed, H. (2014). The Effect of Corporate Social Responsibility on Brand Building. International Journal of Marketing Studies, 6(3), 126–134. https://doi.org/10.5539/ijms.v6n3p126
Amirullah. (2015). Populasi dan Sampel (Pemahaman, Jenis dan Teknik). Metode Penelitian Manajemen, 17(1993), 67–80. https://doi.org/10.1007/BF00353157
Arianto, D. (2017). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Melalui Organizational Citizenship Behavior Sebagai Variabel Intervening (Studi Pada Staff PT Kepuh Kencana Arum Mojokerto. Jurnal Ilmu Manajemen (JIM), 5(3), 1–9.
Bahua, M. I., Jahi, A., Asngari, P. S., Saleh, A., & Purnaba, G. P. (2010). Faktor-Faktor yang Mempengaruhi Kinerja Penyuluh Pertanian dan Dampaknya pada Perilaku Petani Jagung Di Provinsi Gorontalo. Jurnal Ilmiah Agropolitan, 3(1), 293–303.
Bin Shmailan, A. S. (2016). The relationship between job satisfaction, job performance and employee engagement: An explorative study. Issues in Business Management and Economics, 4(1), 1–8.
Bl, M., Muchran, M., & Muchran, M. (2017). The Influence of Leader Communication Skills on Employee Performance and Motivation as a Moderating Variable in the Tourism Industry. Journal of Culture, Society and Development, 36, 40–43.
Carvalho, A. da C., Riana, I. G., & Soares, A. de C. (2020). Motivation on Job Satisfaction and Employee Performance. International Research Journal of Management, IT & Social Sciences, 7(5), 13–23. https://doi.org/10.21744/irjmis.v7n5.960
Damaris, A., Surip, N., & Setyadi, A. (2019). Analysis Service on Student Satisfaction with Motivation as Moderating Variable. International Journal of Economics and Business Administration, VII(2), 118–130.
Deng, X. (2020). Determining the Influence of Motivation and Job Satisfaction towards Job Performance of Generation Y+Z Employees of The RARE Company, China. ABAC ODI Journal Vision. Action. Outcome., 7(2), 62–86.
Dessler, G. (2017). Human Resource Management. In Pearson (15th ed.). Pearson Education, Inc.
Dhermawan, A. A. N. B., Sudibya, I. G. A., & Utama, I. W. M. (2012). Pengaruh Motivasi, Lingkungan Kerja, Kompetensi, Dan Kompensasi Terhadap Kepuasan Kerja Dan Kinerja Pegawai Di Lingkungan Kantor Dinas Pekerjaan Umum Provinsi Bali. Jurnal Manajemen, Strategi Bisnis Dan Kewirausahaan, 6(2), 173–184.
Ferdinand, A. (2014). Metode Penelitian Manajemen Pedoman Penelitian Untuk Penulisan Skripsi, Tesis, dan Disertasi Ilmu Manajemen. Badan Penerbit Universitas Diponegoro.
Fernet, C., Guay, F., Senécal, C., & Austin, S. (2012). Predicting intraindividual changes in teacher burnout : The role of perceived school environment and motivational factors. Teaching and Teacher Education, 28(4), 514–525. https://doi.org/10.1016/j.tate.2011.11.013
Gabagambi, Peter, J., & Wei, S. (2018). Moderating Effects of Intrinsic motivation: Social Economic factors and employee performance. Public Policy and Administration Research, 8(10), 108–113. https://www.iiste.org/Journals/index.php/PPAR/article/view/44833
Ghozali, I., & Latan, H. (2012). Partial Least Squares: Konsep, Metode dan Aplikasi menggunakan Program WarpPLS 2.0 untuk Penelitian Empiris. Badan Penerbit Universitas Diponegoro.
Ghufroni, G., Sudapet, I. N., & Subagyo, H. D. (2019). The Effect of Motivation and Compensation on Employee Performance PT. Kebab Turki Baba Rafi Surabaya Branch with Work Satisfaction as an Intervening Variable. IJIEEB : International Journal of Integrated Education, Engineering and Business, 2(2), 123–132. https://doi.org/10.29138/ijieeb.v2i2.960
Handoko, T. H. (2016). Manajemen Personalia Dan Sumberdaya Manusia (2nd ed.). BPFE.
Hardiansyah, A. T., Amelia, A., & Santika, M. (2018). Kepuasan Kerja Sebagai Faktor Terbentuknya Sikap Kerja Pegawai Negeri Sipil Kantor Kecamatan Klampis, Bangkalan. Kompetensi, 12(2), 167–187.
Hasibuan, H. M. S. P., & Siagian, S. P. (2013). Manajemen Sumber Daya Manusia (Revisi). Bumi Aksara.
Hasmalawati, N. (2018). Pengaruh Kualitas Kehidupan Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan. INTUISI JURNAL PSIKOLOGI ILMIAH, 10(1), 26–35. http://journal.unnes.ac.id/nju/index.php/INTUISI
Hong, T.-T., & Waheed, A. (2011). Herzberg's motivation-hygiene theory and job satisfaction in the Malaysian retail sector: the mediating effect of love of money. Asian Academy of Management Journal, 16(1), 73–94.
Indrayani, & Al Qarny, A. (2020). Factors Affecting Work Satisfaction and Employee Performance In Automotive Industrial Chain. International Journal of Economics and Business Administration, 8(2), 317–325. https://doi.org/10.35808/ijeba/464
Isnaini, F. Z., Sunuharyo, B. S., & Aini, E. K. (2018). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Dengan Variabel Mediator Organizational Citizenship Behavior (OCB) (Studi Pada Karyawan Hotel Sahid Montana Malang). Jurnal Administrasi Bisnis (JAB), 61(3), 100–108.
Khan, Z., Khan, A. S., & Khan, I. (2017). Impact of Performance Appraisal on Employee's Performance Including the Moderating Role of Motivation : A Survey of Commercial Banks in Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan. Universal Journal of Industrial and Business Management 5(1), 5(1), 1–9. https://doi.org/10.13189/ujibm.2017.050101
Mangkunegara, A. A. A. P. (2011). Manajemen Sumber Daya Manusia Perusahaan. Remaja Rosdakarya.
Mathis, R. L., & Jackson, J. H. (2011). Human Resource Management (Thirteenth). South-Western Cengage Learning.
Moorhead, G., & Griffin, R. W. (2013). Perilaku Organisasi : Manajemen Sumber Daya Manusia dan Organisasi (9th ed.). Salemba Empat.
Mulyadi, D. (2018). Perilaku Organisasi dan Kepemimpinan Pelayanan (Cetakan 2). Alfabeta.
Nasution, E. H., Musnadi, S., & Faisal. (2008). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja Dan Dampaknya Terhadap Kinerja Pegawai Kanwil Direktorat Jenderal Kekayaan Negara Aceh. Jurnal Magister Manajemen Fakultas Ekonomi Dan Bisnis Unsyiah, 2(1), 123–134.
Nduka, O. (2016). Employee Motivation and Performance (Issue December). Centria University of Applied Sciences.
Newstrom, J. W., & Davis, K. (2005). Organizational Behavior at Work. McGraw Hill Book Company, New York., 2006.
Noermijati, N., & Primasari, D. (2015). The effect of job stress and job motivation on employees' performance through job satisfaction (A study at PT. Jasa Marga (Persero) Tbk. Surabaya - Gempol branch). Journal of Economics, Business & Accountancy Ventura, 18(2), 231. https://doi.org/10.14414/jebav.v18i2.450
Nur, F., Rahman, U., & Musdalifa, M. (2019). Effect of Motivation and Job Satisfaction on Teacher Performance in Private Madrasah Aliyah in Maros Regency. Jurnal Ilmiah Ilmu Administrasi Publik, 9(1), 9–18. https://doi.org/10.26858/jiap.v9i1.9313
Nurcahyani, N. M., & Adnyani, I. G. A. D. (2016). Pengaruh Kompensasi Dan Motivasi Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. E-Jurnal Manajemen Unud, 5(1), 500–532.
Octaviannand, R., Pandjaitan, N. K., & Kuswanto, S. (2017). Effect of Job Satisfaction and Motivation towards Employee's Performance in XYZ Shipping Company. Journal of Education and Practice, 8(8), 72–79.
Omar, K. M., Arbab, A. M., & Abdulrahman, K. M. (2018). Motivation Effect on Human Resource Management Performance in Bahraini Market Regulatory Authority. Human Resource Management Research, 8(2), 34–41. https://doi.org/10.5923/j.hrmr.20180802.02
Prabowo, H., & Lestari, V. (2013). Peran Motivasi Kerja dalam Memoderasi Pengaruh Kepuasan Kerja Karyawan dan Komitmen Organisasi terhadap Kinerja Karyawan PT. PLN (Persero). Binus Business Review, 4(1), 331. https://doi.org/10.21512/bbr.v4i1.1124
Priyono, & Marnis. (2008). Manajemen Sumber Daya Manusia (Issue July). Zifatama.
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (16th ed.). Salemba Empat.
Sari, O. R., & Susilo, H. (2015). Pengaruh Kepuasan Dan Motivasi Kerja Terhadap Kinerja Karyawan Dengan Organizational Citizenship Behavior (Ocb) Sebagai Variabel Intervening. Management Analysis Journal, 4(1), 28–35. https://doi.org/10.15294/maj.v4i1.7221
Seniwoliba, A. J., & Nchorbono, A. D. (2013). Examining the role of motivation on employee performance in the public sector in Ghana. Merit Research Journals, 1(10), 227–249.
Setyawan, F. E. B. (2017). Pedoman Metodologi Penelitian ( Statistika Praktis) (Pertama). Zifatama Jawara.
Smayling, M., & Miller, H. (2012). Job Satisfaction and Job Performance at the Internship Level. Journal of Leadership, Accountability and Ethics, 9(1955), 27–33.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (25th ed.). Alfabeta. https://doi.org/10.1145/2505515.2507827
Sya’rani, A. W. (2018). Pengaruh Motivasi Dan Disiplin Kerja Aparatur Terhadap Kinerja Aparatur Pada Kantor Kementerian Agama Kabupaten Hulu Sungai Selatan. KINDAI, 14(1), 66–78.
Tangkuman, K., Tewal, B., & Trang, I. (2015). Penilaian Kinerja, Reward, dan Punishment Terhadap Kinerja Karyawan Pada PT. Pertamina (Persero) Cabang Pemasaran Suluttenggo. Jurnal EMBA, 3(2), 884–895.
Zeb, A., Saeed, G., & Rehman, S. ur. (2015). The Impact of Job Stress on Employee's Performance: Investigating the Moderating Effect of Employees Motivation. City University Research Journal, 05(01), 120–129.
DOI: http://dx.doi.org/10.18415/ijmmu.v8i11.3196
Refbacks
- There are currently no refbacks.
Copyright (c) 2021 International Journal of Multicultural and Multireligious Understanding
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
https://ijmmu.com
editor@ijmmu.com
facebook.com/ijmmu
Copyright © 2014-2018 IJMMU. All rights reserved.