The Integration of Balanced Scorecard and ISO 31.000 Based Enterprise Risk Management Process to Mitigate Supply Chain Risk: Case Study at PT Anugerah Bintang Meditama

Emor Gladies Monica, Perminas Pangeran


This study aimed to mitigate supply chain risk through the integration of Balanced Scorecard (BSC) and Enterprise Risk Management (ERM) based ISO 31000 at PT Anugerah Bintang Meditama. The data was obtained through the questionnaires and the interviews with the company's operational managers. The identified supply chain risk consisted of five risk types, namely: supply risk, operational risk, financial risk, demand risk, and environmental risk. The analysis and evaluation results based on risk appetite showed that the priority risks were supply risk, operational risk, financial risks, and environmental risk. Thus, it was important to mitigate these risks to achieve strategic goals and improve company performance.


Enterprise Risk Management; ISO 31000; Balanced Scorecard; Supply Chain Risk

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