Integrating Strategic Human Capital Management in the Digital Transformation of Telecommunications Industry Facing Disruption Era at PT Telkom Indonesia (Persero) for the 2017-2019 Period

Emeralda Ayu Kusuma, Pribadiyono Pribadiyono, Ikhsan Budi Riharjo


Digitalization acts as a major disruptive trend of almost all business models and operations. It then leads to the Fourth Industrial Revolution. This industry has an exponential growth rate rather than a linear growth, which is disrupting nearly every industry in every country in the transformation of the entire system of production, management and corporate governance. This study aims to gain an in-depth understanding of the integration of strategic management of human capital and organizational culture in the digital transformation of the telecommunications industry in order to survive in the era of disruption. Human capital is the key to addressing the gap in business change. Importantly, digital transformation of an organization, in this case PT Telkom Indonesia (Persero) Tbk., requires organizational members to think seriously about how the organization can be a successful digital transformation, rather than being a victim of digital disruption. To face internal challenges, a company needs to build human capital equipped with digital skill-sets. The appropriate specific skills can help a company to build its human capital or human capital capabilities so that it is able to compete. In addition, digital standards must also align with global norms, encouraging collaboration between industry sectors to aid digital transformation.


Human Capital; Digital Transformation; Disruption Era

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