Performance Model in Public Services: Case Study at the Population and Civil Registry Office of Maros Regency

Sulfianna Sulfianna, Juanda Nawawi, Hamsinah Hamsinah, Badu Ahmad

Abstract


This study aims to describe and analyze performance in public services and produce a model of performance in public services in Directorate General of Population and Civil Registration Maros Regency. This study uses qualitative methods with a qualitative descriptive approach, qualitative descriptive research. Data collection techniques used in research are by interview and observation. The results showed that the performance in public services at Directorate General of Population and Civil Registration Maros Regency is seen from the efficiency, effectiveness, satisfaction, and survival in organizations that are not carried out in accordance with the duties and responsibilities to achieve organizational goals, it is necessary to improve improvements in performance. So, to realize the achievement of the objectives, it is necessary to have a model recommendation so as to facilitate the implementation of work that can be applied, namely organizational coordination, organizational size, and organizational performance management and community involvement in providing service assessments with recommendations for the model applied in realizing organizational goals, namely organizational coordination, size organization, management of organizational performance and community involvement in government.

Keywords


Organizational Performance; Public Service; Performance Model

Full Text:

PDF

References


Badu, A. (2018). Pelayanan Publik Teori dan Praktek. Manggung Makmur Tanjung Lestari. Cetakan Pertama. Bandung.

Blazevic, V., & Lievens, A. (2004). Learning during the new financial service innovation process: antecedents and performance effects. Journal of business research, 57(4), 374-391.

David, O., & Ted, G. (1992). Reinventing Government: how the entrepreneurial spirit is transforming the public sector. Prentice Hall.

Dwiyanto, A. (Ed.). (2005). Mewujudkan good governance melalui pelayanan publik. Gadjah Mada University Press.

Gibson. 2003. Penilaian Kinerja dan Evaluasi Kinerja. Jakarta: Gramedia Indonesia.

Hamsinah. 2009. Upaya Peningkatan Kinerja Pelayanan (Studi Kasus Unit Pelayanan PDAM Air Berish Kota Makassar). Disertasi Program Doktor Ilmu Administrasi Fakultas Ilmu Administrasi. Malang. Universitas Brawijaya.

Insani, N. (2020). Apparatus Professionalism and Public Service Ethics. Journal La Sociale, 1(1), 25-28.

Nawawi, J., Amir, A., & Rusli, M. (2019). Determinants of Innovation Sustaninability on Communication Forum of Land Dispute Resolution: Case Study of Enrekang Regency. Faculty of Social and Political Sciences, Hasanuddin University.

Okullo, I., Åstrøm, A. N., & Haugejorden, O. (2004). Influence of perceived provider performance on satisfaction with oral health care among adolescents. Community dentistry and oral epidemiology, 32(6), 447-455.

Rakhmat. (2018). Administrasi dan Akuntabilitas Publik. Edisi Pertama. Yogyakarta: ANDI

Sujarwoto, S. (2012). Political decentralization and local public services performance in Indonesia. Journal of Public Administration and Governance, 2(3), 55-84.




DOI: http://dx.doi.org/10.18415/ijmmu.v7i3.1509

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 International Journal of Multicultural and Multireligious Understanding

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

International Journal of Multicultural and Multireligious Understanding (IJMMU) ISSN 2364-5369
https://ijmmu.com
editor@ijmmu.com
dx.doi.org/10.18415/ijmmu
facebook.com/ijmmu
Copyright © 2014-2018 IJMMU. All rights reserved.