Performance Model in Public Services: Case Study at the Population and Civil Registry Office of Maros Regency
Abstract
Keywords
Full Text:
PDFReferences
Badu, A. (2018). Pelayanan Publik Teori dan Praktek. Manggung Makmur Tanjung Lestari. Cetakan Pertama. Bandung.
Blazevic, V., & Lievens, A. (2004). Learning during the new financial service innovation process: antecedents and performance effects. Journal of business research, 57(4), 374-391.
David, O., & Ted, G. (1992). Reinventing Government: how the entrepreneurial spirit is transforming the public sector. Prentice Hall.
Dwiyanto, A. (Ed.). (2005). Mewujudkan good governance melalui pelayanan publik. Gadjah Mada University Press.
Gibson. 2003. Penilaian Kinerja dan Evaluasi Kinerja. Jakarta: Gramedia Indonesia.
Hamsinah. 2009. Upaya Peningkatan Kinerja Pelayanan (Studi Kasus Unit Pelayanan PDAM Air Berish Kota Makassar). Disertasi Program Doktor Ilmu Administrasi Fakultas Ilmu Administrasi. Malang. Universitas Brawijaya.
Insani, N. (2020). Apparatus Professionalism and Public Service Ethics. Journal La Sociale, 1(1), 25-28.
Nawawi, J., Amir, A., & Rusli, M. (2019). Determinants of Innovation Sustaninability on Communication Forum of Land Dispute Resolution: Case Study of Enrekang Regency. Faculty of Social and Political Sciences, Hasanuddin University.
Okullo, I., Åstrøm, A. N., & Haugejorden, O. (2004). Influence of perceived provider performance on satisfaction with oral health care among adolescents. Community dentistry and oral epidemiology, 32(6), 447-455.
Rakhmat. (2018). Administrasi dan Akuntabilitas Publik. Edisi Pertama. Yogyakarta: ANDI
Sujarwoto, S. (2012). Political decentralization and local public services performance in Indonesia. Journal of Public Administration and Governance, 2(3), 55-84.
DOI: http://dx.doi.org/10.18415/ijmmu.v7i3.1509
Refbacks
- There are currently no refbacks.
Copyright (c) 2020 International Journal of Multicultural and Multireligious Understanding
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
https://ijmmu.com
editor@ijmmu.com
facebook.com/ijmmu
Copyright © 2014-2018 IJMMU. All rights reserved.