The Effect of Organizational Justice and Emotional Intelligence on Service Quality through Organizational Citizenship Behavior

Ilham Ashari, Rakhmat Rakhmat, Atta Irene Allorante, Badu Ahmad

Abstract


Quality public services have many choices in a competitive environment, therefore organizations need to pay attention to details in organizational dynamics such as Organizational Justice and Emotional Intelligence. This research method is a quantitative research using analytic observational design and a cross-sectional approach. The population in this study were employees of the Makassar City Polombek Shipping Polytechnic with a total sample of 75 people. The results showed that organizational justice had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the employees of the Barombong Shipping Polytechnic Makassar City and emotional intelligence had a positive but not significant effect on the quality of service through Organizational Citizenship Behavior on the Barombong Shipping Polytechnic employees in Makassar Makassar city.


Keywords


Organizational Justice; Emotional Intelligence; Public Services.

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References


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DOI: http://dx.doi.org/10.18415/ijmmu.v7i2.1494

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