The Impact of Human Resource Deliberating TQM Practice and Employees Job Satisfaction in Iran

Amirkeyvan Chaichi, Kamelia Chaichi

Abstract


This study investigates the relationship between human resource practices focused on Total Quality Management (TQM) and employees satisfaction at small and medium organizations in Iran. TQM that deliver quality services cannot be achieved without the satisfaction of employees of the organization. Most corporate of TQM practices were selected from the available literature; empowerment, training, appraisal system and compensation for this study. The questionnaire includes 24 items, including demographic factors of employee, TQM practices and employee satisfaction. The study sample of this study was comprised of 112 respondents working at small and medium organizations in Tehran (capital city of Iran). Data was analyzed using the SPSS 17.0 software. Results of this study provide a strong relationship among TQM practices and employee satisfaction.


Keywords


Job Satisfaction; Empowerment; TQM; HR

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DOI: http://dx.doi.org/10.18415/ijmmu.v2i3.13

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