The Impact of Human Resource Deliberating TQM Practice and Employees Job Satisfaction in Iran

Amirkeyvan Chaichi, Kamelia Chaichi


This study investigates the relationship between human resource practices focused on Total Quality Management (TQM) and employees satisfaction at small and medium organizations in Iran. TQM that deliver quality services cannot be achieved without the satisfaction of employees of the organization. Most corporate of TQM practices were selected from the available literature; empowerment, training, appraisal system and compensation for this study. The questionnaire includes 24 items, including demographic factors of employee, TQM practices and employee satisfaction. The study sample of this study was comprised of 112 respondents working at small and medium organizations in Tehran (capital city of Iran). Data was analyzed using the SPSS 17.0 software. Results of this study provide a strong relationship among TQM practices and employee satisfaction.


Job Satisfaction; Empowerment; TQM; HR

Full Text:



Alsughayir, A. (2014). Does Practicing Total Quality Management Affect Employee Job. Retrieved June 30th, 2014

Amaanda, N. M. (2011). The Impact of Employees' Motivation. 22.

Azad, A. (2014). The effect of training in manufacturing industries.

Boselie, P. a. (2002). Employee perceptions of HRM and TQM and the effects on satisfaction and intention to leave. In Managing Service Quality Vol. 12 No.3 (pp. 165-72).

Burke RJ, G. J. (2005). Putting the Customer second. TQM Magazine, 85-91.

Clutterbuck, D. a. (1994). The Power of Empowerment: Release the hidden Talent of your Employees. London: Kogan Page Limited.

Emerson, D. (2013). Organizational Culture, Job Satisfaction and Turnover Intentions: The Mediating Role of Perceived Organizational Support.

Fernandez, S. a. (2011). Empowering Public Sector Employees to improve Performance: Does it work? American Review of Public Administration, 41: 23-47.

Follett, M. (1962). Giving of Orders, H.C. Scientific Foundations of Business Administration. Batimore, Maryland: Williams and Wilkins Company.

Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. pearson.

Greenberg J, B. R. (1997). Behavior in Organizations: Understanding and Managing the human side of work, 6th edition. New jersey: Prentice Hall.

Greene, C. a. (2008). Does Performance Pay Increse Job Satisfaction? Economica , 710-728.

Ishikawa, K. (1984). Quality Control Circles at Work. Tokyo: Asian Productivity Organization.

Ivancevich, J. (1998). Human Resource Managment. Boston: MaGraw-Hill.

Kabir, M. N., & Parvin, M. M. (2011). Factors affecting employee job satisfaction of pharmaceutical sector. Australian Journal of Business and Management Research, 1(9), 113-123.

Kanter. (1979). Power Failures in Management Cirsuits. Harvard Business Review, 67-75.

Koch, C. (2007). The Science of Success: How Market-Based Managment Built the World's Largest Private Company. United State: Wiley Publication.

Lawler, E. I., & Mohrman, S. a. (1995). Creating High Performance Organizations: Impact of Employee Involvement and Total Quality Managment. San Francisco: Jossey-Bass.

Locke. (1976). The nature and causes of job satisfaction: role of negative affectively. In Hanbook if Industrail and Organizational Behavior (p. 1297 ). Chicago: Rand.

Moyano, C. M., & Lengler, J. (2013). Exploring the Relationships Among Personal Values, Self-Concept´ s Affective Security Dimension and Female Consumption Behavior: Perspectives from the Brazilian Retail Experience. Revista de Administração FACES Journal, 12(1).

Pohlman, R., & Gardiner, G. (2000). Value Driven Managment, How to Create and Maximize Value over time for Organizational Success. New York: Amacom.

Salas, E., & Lacerenza, C. (2013). Team Training for Team Science: Improving Interdisciplinary Collaboration.

Schonberger, R. (1984). Human Resource Management: Lessons from a Decade of Total Quality Managment and Reeengineering. California Management Review. Summer, 103-123.

Sekeran, U., & R, B. (2010). Research Methods for Business: A Skill Building Approach 5th edition. New York: Willey.

Solansky, S. (2014). Education and experience impact leadership development psychological empowerment. Leadership & Organization Development Journal, 35(7), 637-648.

Taj, S., & Morosan, C. (2011). The impact of lean operations on the Chinese manufacturing performance. Journal of manufacturing technology management, 22(2), 223-240.

Thomas, K. a. (1990). Cognitive Elements of Empowerment: An Interpretive Model of Intrinsic Task Motivation. A Comparative Study. Public and Managment Review, 36-45.



  • There are currently no refbacks.

Copyright (c) 2015 International Journal of Multicultural and Multireligious Understanding

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

International Journal of Multicultural and Multireligious Understanding (IJMMU) ISSN 2364-5369
Copyright © 2014-2018 IJMMU. All rights reserved.