Effectiveness of Service in Realizing E-Government Pangke Village Office West Meral District Karimun Regency

Abstract

This research was motivated by the ineffectiveness of services at the Pangke Village Office of West Meral District of Karimun Regency. Lack of Human Resources (HR) and lack of skills make service activities slow. So that the community as a recipient of the service feels dissatisfied and the community wants an easy, fast and cost-effective service. This research aims to find out how effective Pangke village office services are and what are the obstacles in the application of service effectiveness. The data was collected using field observations, unstructured interviews, and questionnaires. The data analysis used in this study is a qualitative data analysis method. This research uses theories developed by Siagian regarding time factors, accuracy factors and service-giving style factors. The results of research on the Effectiveness of Services in Realizing E-Government Pangke Village Office of West Meral District karimun can be said to be "Quite Good". The constraints in the effectiveness of services in realizing E-Government Pangke Village Office of West Meral District of Karimun Regency are due to the lack of supporting facilities and infrastructure in the running of services. Then the lack of human resources, human resources that are less reliable, less creative, less skilled and less insightful in the provision of services to the community.